If your lesson score isn't saving, the issue could be browser-related. The following steps usually help:
- Ensure you're using the latest version of Google Chrome or Firefox. (If you aren’t sure what browser you’re using, you can visit http://detectmybrowser.com/)
- Ensure you’re selecting “Save and exit” or “Retake the quiz” at the end of each lesson quiz
- From the main lessons page, try refreshing your page
- Clear the cache and cookies from your internet browser then log in and try again
- Try accessing the course from another device
If these steps don’t help, rest assured—we can assist! You can reach our support team at support@frameworkhomeownership.org.