Frequently Asked Questions
Framework Basics
Accessibility
Platform Support
- How do I track my lesson progress?
- I’m having trouble registering. What can I do?
- I'm having trouble logging in. What can I do?
- How do I reset my password?
- How do I download my certificate?
- Where can I find my proof of purchase?
Platform Basics
- How do I log in?
- What languages are the courses available in?
- How do I register for a course, bundle, or learning path?
- How do I pay for a course, bundle, or learning path?
- Why do you ask me to provide my household income and other information?
- Does Framework offer a Landlord education course?
Framework Homebuyer Education
- What is homebuyer education?
- What is Framework® Homebuyer Education?
- Is Framework® Homebuyer Education approved by HUD?
- How much does Framework Homebuyer Education cost?
- Do I need individual certificates for each person on the loan?
- How long does it take to complete Framework Homebuyer Education?
Framework Homeownership Education
- How much do the Homeownership Essentials courses cost?
- Do I need special tools or knowledge to complete the course?
- What is homeownership education?
- Does Framework offer homeownership education courses?
- Do I receive a certificate of completion for the homeownership courses?
- What languages do you offer for the homeownership courses?
Framework Homebuyer Education Support
- When does my Framework Homebuyer Education certificate expire?
- Why didn't I receive my Certificate of Completion for the Framework Homebuyer Education course?
- How can I pass the Framework Homebuyer Education course?
- How do I add a co-borrower’s name or correct a name on my certificate of completion?
- How can I change the Framework Homebuyer Education language after registration?
- Why can't I access my advising session or check-in activity?
Framework 365™
- What is Framework 365™?
- Who is Framework 365™ for?
- How much does Framework 365™ cost?
- How is Framework 365™ different from Framework® Homebuyer Education?
- How do I access Framework 365™?
- What topics are covered in Home Maintenance 101?