Frequently Asked Questions

Accessibility

• Framework Course and Website Accessibility
• Online homebuyer education course accessibility features
• Framework website accessibility features
• Accessibility: communicating with us
• Alternatives to the online homebuyer ed course
• Let us know your accessibility concerns

General

• When does my certificate expire?
• Do I need individual certificates for each person on the loan?
• What languages is the course available in?
• Does Framework offer a Landlord education course?
• Announcement
• About Framework

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Online Homebuyer Course Support

• Why can't I access the Feedback Survey?
• Why can't I open my Advising Session details?
• How to register for the course in English or Spanish
• How to change the course language after registration
• Why can't I open my lesson?
• How to register for the course

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Homeownership Advising

• What is a homeownership advisor?
• How much does it cost to meet with a homeownership advisor?
• How to find a homeownership advisor

Partnering with Framework

• Can my agency or business partner with Framework?
• Can I offer the homebuyer course at a discount to my homebuyers?
• Can you work with my business model?
• Can I talk with someone about partnership?