Frequently Asked Questions

Accessibility

• Framework Course and Website Accessibility
• Online homebuyer education course accessibility features
• Framework website accessibility features
• Communicating with us
• Alternatives to the online course
• Let us know your accessibility concerns

General

• What languages is the course available in?
• Does Framework offer a Landlord education course?
• Announcement
• What is Framework?
• What is homebuyer education?
• What is the Framework online homebuyer course?

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Online Homebuyer Course Support

• What lessons have I completed?
• Why didn’t I receive my certificate of completion?
• Can I start and stop at any time?
• How do I reset my password?
• I’m having trouble registering. What can I do?
• I misspelled my name on my certificate. How can I update it?

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Homeownership Advising

• What is a homeownership advisor?
• Does it cost anything to meet with a homeownership advisor?
• How do I contact a homeownership advisor?

Partnering with Framework

• Can my agency or business partner with Framework?
• Is there a set-up fee for becoming a partner?
• Can I offer the homebuyer course at a discount to my homebuyers?
• Can you work with my business model?
• Can I talk with someone about partnership?